Returns & Refunds
Your satisfaction is our priority - 30-day money-back guarantee
Last updated: February 20, 2025
30-Day Money-Back Guarantee
We stand behind our NSF-certified products with a full 30-day money-back guarantee.
If you're not completely satisfied with your SlimZone purchase, we'll make it right. No questions asked, no hassle returns.
Our Return Policy
We want you to be completely satisfied with your SlimZone purchase
What We Accept
- Unopened products in original packaging
- Returns within 30 days of purchase
- Products with valid order number
- Defective or damaged items (opened OK)
Important Restrictions
For health and safety reasons, we cannot accept returns of opened or used dietary supplements unless the product is defective, damaged during shipping, or we sent the wrong item. This policy protects all our customers and maintains product integrity.
Simple 3-Step Return Process
Our simple process makes it easy to return your items
Contact Us
Reach out to our customer service team before returning any items. We'll guide you through the process.
Get Authorization
We'll provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions.
RMA Number Required
Return Address Provided
Step-by-step Instructions
Ship & Refund
Package items securely and ship to our returns center. We'll process your refund quickly.
Secure Packaging
Fast Refund Processing
Email Confirmation
Return Shipping Costs
You are responsible for return shipping costs unless:
- We sent the wrong item
- Product arrived damaged
- Product is defective
- Use trackable shipping methods
- Purchase shipping insurance for valuable items
- Keep shipping receipts until refund is processed
Important: SlimZone is not responsible for items lost or damaged during return shipping. Please choose appropriate shipping methods and insurance.
Refund Processing
Receipt & Inspection
We receive and inspect your returned items at our facility. You'll get email confirmation when we receive your package.
Quality Review
Our quality team inspects returned items to ensure they meet return policy requirements.
Refund Processing
Once approved, we process your refund to the original payment method. You'll receive confirmation email.
Refund Complete
Refunds appear in your account within 3-7 business days, depending on your bank or credit card company.
Product Exchanges
We currently do not offer direct product exchanges. If you need a different product or format:
- Return your current product following our return process
- Place a new order for your preferred product
- Contact us if you need assistance with timing or shipping
Defective or Damaged Products
Our Promise
We'll make it right immediately - no waiting for returns, no complicated processes. Your satisfaction and safety are our top priorities.
If You Receive a Defective Product:
- Contact us immediately
- Take photos of the product and packaging
- We'll expedite a replacement or full refund
- Free return shipping label provided
Returns Support Team
Our dedicated returns team is here to make the process as smooth as possible.
Returns Email:
Returns Hotline:
Support Hours: Monday-Friday, 9:00 AM - 6:00 PM EST
Try SlimZone Risk-Free
Our 30-day money-back guarantee means you can try SlimZone risk-free.
Shop Now*These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.